1Contact Us via the Website
Click the white down-arrow (▾) in the upper-right corner and choose “Chat” from the drop-down menu to open a support ticket.
2Reach Us Through Your Social Account
Message us on the same social account (Telegram or Discord) you used for your first top-up; we will assist you as soon as possible.
3Identity Verification
To protect your account we may ask for registration details, recent login times, or other supporting information. Your cooperation is appreciated.
Note: Keep your social account active and check it regularly—this is the only channel we use for unlock requests and password recovery.
Thank you for your understanding and patience. We wish you a pleasant experience on CloudDock!